Customer Service

CONTACT US

Questions about your order or products featured online? Email online@kaarem.com or call (347) 948-6420 for customer service. For other inquiries, please continue to read below.

SIZING

Sizings XS S M L
US 2-4 6-8 10-12 14
EUR 34 36-38 40-42 44
UK 8 10-12 14-16 18
FR 36 38-40 42-44 46
IT 40 42-44 46-48 50
Body Measurements
Bust 31.580 33-34.584-88 36-3892-96 39100
Shoulder to Shoulder 14.537 14.75-1537.5-38 15.25-15.538.5-39 15.539.5
Waist 25-2764 27-3068-72 30-31.576-80 3384
Hip 34.588 36-3892-96 39-41100-104 42.5108
Inside Leg Length 3077 3178-79 31.580-81 3282

SHIPPING POLICY

  • All orders are shipped by United State Postal Service (USPS) on business days, Monday to Friday, excluding holidays.
  • Once your credit card is authorized and captured, you will receive an order confirmation email from us. In general, orders are processed in 1-2 business days. Once processed, you will receive your order within 3-5 business days for standard shipping or 1-2 days for expedited shipping. For orders shipped to outside of the U.S., orders can take up to 2 weeks for delivery.
  • To track your order, you will receive a confirmation email with your tracking number upon shipment.
  • We are unable to ship to PO Box and military addresses.
  • We are not responsible for unexpected shipping delays caused by circumstances such as severe weather or uncontrollable events.
  • Similarly, we are not responsible for unexpected shipping delays caused by circumstances related to the courier itself, such as clearance delays for shipments outside of the U.S.
  • For non-deliverable, refused or unclaimed orders, the customer is responsible for all shipping costs associated with returned packages due to failed delivery.

Shipping Rates

Within the continental U.S.
Standard $5.00 (3-5 days)
Expedited $25.00 (1-2 days)

International (Shipped to countries outside of U.S.)
Standard $40.00 (up to 2 weeks)

We reserve the right to change or discontinue our flat rate shipping policy at any time.

RETURN/EXCHANGE POLICY

We want you to be satisfied with your purchase. You can send it back to us in its original condition for an exchange or a refund within 30 days of the original ship date.

  • The customer must email returns@kaarem.com prior to sending the return to request a return authorization.
  • At this time, we can only offer returns or exchanges for order shipped within the U.S.
  • Sale merchandise is Final Sale. No exchanges or returns will be accepted.
  • All merchandise returned must be unworn, unwashed, with any original tags intact.
  • Returns must be returned within 30 days of the original ship date.
  • The customer is responsible for any return shipping and packaging costs. We recommend you use a shipping courier with delivery and tracking capabilities. We are not responsible for lost or misdirected returns.
  • Exchanges/Refunds are processed within 7 days after we receive the merchandise. The customer will receive a confirmation by email when the exchange/refund is processed.
  • We do not refund original or return shipping costs. Shipping costs will only be refunded when the return is a result of our error or damaged merchandise.
  • We have the right to deny credits if the merchandise returned does not meet our return policy requirements.

At Kaarem, we strive to provide great customer service. We wish we could accept all exchanges and returns without any questions or limitations, but that is just not possible. Thank you for honoring these exchange and return policies, so that we can continue to provide you quality products.

Return/Exchange Procedure

  1. Email returns@kaarem.com to request a Return Authorization (RA).
  2. Please note the nature of the return or exchange on the invoice.
  3. Pack and securely seal the merchandise in shipping packaging.
  4. Purchase shipping label with tracking capabilities.
  5. Ship your return to the address provided.
  6. Email returns@kaarem.com the return tracking number to ensure delivery and return processing.

Returns will be refunded to the original credit card account minus the amount of the original shipment costs.

If you have any questions please email returns@kaarem.com or call (347) 948-6420.

METHOD OF PAYMENT

We accept orders through our web site (www.kaarem.com). The methods of payment we accept are Visa, MasterCard, Discover, American Express and PayPal.

Please note that your credit card will be charged once your order is placed.

PRICES AND TAX

Prices are listed in US$ Dollars (USD). All prices are subject to change without notice. We do not have a price-matching policy. Items purchased and shipped to addresses in New York State are subject to applicable sales tax.

For international orders, a customs duty will be incurred (the amount of which is determined by your country of residence). The customer is responsible for all customs duty and taxes in the country of residence. Kaarem is not responsible for the payment of any customs, taxes or tariffs.

PRODUCT AVAILABILITY

Occasionally we may take your order and consequently discover that the item is not available for shipping (i.e. item is backordered, sold out, damaged or defective). In such cases, we will notify you via email of the status and do our utmost to fulfill the order as soon as possible. You’ll also have the option to cancel the order.

EMAIL SUBSCRIPTION

Once you create an account with Kaarem, you are automatically included in our updates, newsletters and correspondences. To request to have your name removed from these correspondences, please email unsubscribe@kaarem.com to unsubscribe.

Please let us know how we can improve your online shopping experience by emailing online@kaarem.com. We would love to hear from you!

 

Last updated June 9, 2016

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