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Santa Barbara boutique now open! Free US ground shipping for orders over $350.

Hold - Customer Service

Contact Us

Questions about your order or products featured online? Email or call (646) 883-1854 for customer service. For other inquiries, please continue to read below.

Promotion - SALE SALE SALE!

Take 20-25% off* in-stock styles, including sale items!

Take 20% off* with code SALE20.

For purchases over $600, take 25% off* with code SALE25.


- *Promo code cannot be applied to previous purchases, pre-orders, shipping fees, or taxes, and may not be combined with any other offer. Only one promo code per order.
-Promo code applies to in-stock items only, including sale items.
- Items purchased with this promotional code are final sale.
-Offer valid today until 11:59pm PST 11/28/22 on purchases made on

Slower Shipping Times

We will be slow to respond as we limit our time to take care of our staff, families and each other. We'll continue to process orders but expect a slower timeframe. Due to COVID-19, our carriers are experiencing delays.

Please allow some extra time to process, and as always, feel free to reach out to us for any extra help -

General Sizing Chart

Please email for specific measurements or questions on sizing and fit as it is different by silhouette and style.

Size Chart

Sizings XS S M L
US 2-4 6-8 10-12 14
EUR 34 36-38 40-42 44
UK 8 10-12 14-16 18
FR 36 38-40 42-44 46
IT 40 42-44 46-48 50
Body Measurements
Bust 31.5 33-34.5 36-38 39
Shoulder to Shoulder 14.5 14.75-15 14.25-15.5 15.5
Waist 25-27 27-30 30-31.5 33
Hip 34.5 36-38 39-41 42.5
Inside Leg Length 30 31 31.5 32



**We will be slow to respond as we limit our time to take care of our staff, families and each other. We'll continue to process orders but expect a slower timeframe.**

All orders are shipped by United State Postal Service (USPS), UPS and DHL on business days, Monday to Friday, excluding holidays.

Once your credit card is authorized and captured, you will receive an order confirmation email from us. In general, orders are processed in 1-4 business days. Once processed, you will receive your order within 3-5 business days for standard shipping or 1-2 days for expedited shipping. For orders shipped to outside of the U.S., orders can take up to 2 weeks for delivery.

To track your order, you will receive a confirmation email with your tracking number upon shipment.

We are unable to ship to PO Box and military addresses.

We are not responsible for unexpected shipping delays caused by circumstances such as severe weather or uncontrollable events.

Similarly, we are not responsible for unexpected shipping delays caused by circumstances related to the courier itself, such as clearance delays for shipments outside of the U.S.

For non-deliverable, refused or unclaimed orders, the customer is responsible for all shipping costs associated with returned packages due to failed delivery.


Within the continental U.S.

  • Standard $5.00 (3-5 days)
  • Expedited $25.00 (1-2 days)

International (Shipped to countries outside of U.S.)

  • Standard $40.00 (up to 2 weeks)

We reserve the right to change or discontinue our flat rate shipping policy at any time.



We want you to be satisfied with your purchase. You can send it back to us in its original condition for an exchange or a refund within 30 days of the original ship date.

The customer must email prior to sending the return to request a return authorization.

At this time, we can only offer returns or exchanges for order shipped within the U.S.

Sale merchandise is Final Sale. Pre-orders and special orders made exclusively for you, are final sale. Masks, Bracelets and Tamarind Coconut Milk Chocolate Bar are final sale. No exchanges or returns will be accepted.

All merchandise returned must be unworn, unwashed, with any original tags intact.

Returns must be returned within 30 days of the original ship date.

The customer is responsible for any return shipping and packaging costs. We recommend you use a shipping courier with delivery and tracking capabilities. We are not responsible for lost or misdirected returns.

Exchanges/Refunds are processed within 7 days after we receive the merchandise. The customer will receive a confirmation by email when the exchange/refund is processed.

We do not refund original or return shipping costs. Shipping costs will only be refunded when the return is a result of our error or damaged merchandise.

We have the right to deny credits if the merchandise returned does not meet our return policy requirements.

At Kaarem, we strive to provide great customer service. We wish we could accept all exchanges and returns without any questions or limitations, but that is just not possible. Thank you for honoring these exchange and return policies, so that we can continue to provide you quality products.


Email to request a Return Authorization (RA).

Please note the nature of the return or exchange on the invoice.

Pack and securely seal the merchandise in shipping packaging.

Purchase shipping label with tracking capabilities.

Ship your return to the address provided.

Email the return tracking number to ensure delivery and return processing.

Returns will be refunded to the original credit card account minus the amount of the original shipment costs.

If you have any questions please email or call (646) 883-1854.

Method of Payment

We accept orders through our web site ( The methods of payment we accept are Visa, MasterCard, Discover, American Express and PayPal.

Please note that your credit card will be charged once your order is placed.

Sale Items

All sale items are final sale and may not be returned or exchanged.

Promo codes cannot be applied on sale items.

Prices and Tax

Prices are listed in US$ Dollars (USD). All prices are subject to change without notice. We do not have a price-matching policy. Items purchased and shipped to addresses in New York State are subject to applicable sales tax.

For international orders, a customs duty will be incurred (the amount of which is determined by your country of residence). The customer is responsible for all customs duty and taxes in the country of residence. Kaarem is not responsible for the payment of any customs, taxes or tariffs.

Product Availability

Occasionally we may take your order and consequently discover that the item is not available for shipping (i.e. item is backordered, sold out, damaged or defective). In such cases, we will notify you via email of the status and do our utmost to fulfill the order as soon as possible. You’ll also have the option to cancel the order.

Email Subscription

Once you create an account with Kaarem, you are automatically included in our updates, newsletters and correspondences. To request to have your name removed from these correspondences, please email to unsubscribe.

Please let us know how we can improve your online shopping experience by emailing We would love to hear from you!